Shipping policy

At No Mercy Barrio, we stand behind every piece we make.

We want you to feel confident about your order and your experience with us. If something isn’t right, reach out — our team will review the situation and work with you toward the best available solution under our return and refund policy.

We keep the process straightforward, transparent, and fair.

1. SHIPPING TIMES

Most orders arrive within 7–12 business days after shipment.

Order Processing

Every order goes through:

Production
Quality control
Packaging

Processing usually takes 2–4 business days before shipment.

Shipping

After processing, your order is shipped directly to your doorstep.

Estimated delivery times:

USA: 7–12 business days after shipment
International: Delivery times vary depending on destination

Please keep in mind:

Holiday seasons may cause additional delays
Shipping carriers may experience delays outside our control
Customs processing may affect international delivery times
Estimated delivery dates are not guaranteed

If your package is significantly delayed, contact us and we’ll help investigate the shipment.

2. RETURNS & EXCHANGES — SIMPLE & STRAIGHTFORWARD

If there is an issue with your order, you may contact us within 14 days of delivery to request a return, exchange, replacement, or other available resolution.

Depending on the item and circumstances, available options may include:

Replacement
Size exchange
Product exchange
Store credit
Refund

Our team will review your request and explain the available options before you send anything back.

Return or Exchange Requests May Be Accepted For:

Incorrect item received
Incorrect size received compared with your order
Item arrived damaged
Manufacturing or print defect
Significant product issue
Size or fit concerns, when the item is eligible for exchange
Other eligible situations covered by the specific product’s return policy

Because some No Mercy Barrio products are produced differently, return and refund conditions may vary by product type.

Before returning an item, contact our support team and we’ll provide the exact return options available for your order.

3. RETURN CONDITIONS

Unless the item arrived damaged or defective, returned products generally must be:

Unworn
Unwashed
Unused
Free from stains, odors, or signs of wear
In their original condition

Please do not send any item back before contacting us.

Returns sent without prior authorization may not be eligible for processing.

Some products may have different return eligibility based on how they are produced or fulfilled. Our team will confirm this with you before a return is approved.

4. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once verified, we’ll work quickly to provide an appropriate solution.

When the issue is caused by a production error, defective product, incorrect item, or mistake on our side, you will not be responsible for the additional cost of correcting the order.

5. SIZE & FIT ISSUES

We understand that fit can sometimes vary between products.

If your item doesn’t fit as expected, contact us within 14 days of delivery.

Our team will check the specific product and let you know what exchange or return options are available.

To help avoid sizing issues, we strongly recommend reviewing the size chart provided on the product page before ordering.

6. CANCELLATIONS

Orders may only be canceled before they enter production.

Once production has started, your order is already being prepared and may no longer be eligible for cancellation.

If you need to cancel an order, contact us as soon as possible.

7. RETURN SHIPPING, RETURN FEES & REFUNDS

Return conditions can vary depending on the product you purchased.

Because No Mercy Barrio carries many different product types, return shipping costs, applicable return fees, and refund amounts are determined according to the return policy for the specific item in your order.

When you contact us for a return, we will clearly provide:

Whether the item is eligible for return or exchange
The available resolution options
Any applicable return shipping cost
Any applicable return or processing fee
The estimated refund amount
Return instructions

You’ll receive this information before you send the item back, so there are no unexpected return costs.

If the return is required because:

The item arrived damaged
The item was defective
The wrong product was sent
Or the error was caused by us

we will cover the appropriate costs associated with correcting the order.

For returns unrelated to an error on our side, return shipping costs and any applicable fees will follow the policy for that specific product.

8. REFUNDS

Once an approved return is received and inspected, we’ll process the applicable refund according to the return terms provided for that item.

Refund amounts may vary depending on:

Product type
Reason for return
Return shipping costs
Applicable product-specific return fees
Condition of the returned item

Before approving your return, our support team will explain the expected refund amount and any applicable deductions.

Original shipping charges may not be refundable unless the return is caused by an error on our side.

9. ITEMS THAT MAY NOT QUALIFY FOR RETURN

A return may be declined if:

The request is submitted outside the return period
The item has been worn, washed, used, altered, or damaged after delivery
The item is not returned in its original condition
The product is excluded under its specific return policy
The return was sent without prior authorization

If you’re unsure whether your item qualifies, contact us first. We’ll check it for you.

10. NEED HELP?

Questions about sizing, shipping, exchanges, or returns?

We’re here to help.

help@nomercybarrio.com

Please include your order number whenever possible so we can assist you faster.

Our goal is simple: make sure every No Mercy Barrio customer gets a clear, fair, and hassle-free resolution when there’s a legitimate issue with an order.