Shipping policy

At No Mercy Barrio, we stand behind every piece we make.

We want you to feel confident about your order and your experience with us. If something isn’t right, reach out — our team will review the situation and work with you toward the best available solution under our return and refund policy.

We keep the process straightforward, transparent, and fair.

1. SHIPPING & DELIVERY TIMES

Your estimated delivery date includes both production time and transit time.

Order Processing & Production

Production begins after your payment has been authorized and your order has been verified.

Every order goes through:

Production
Quality control
Packaging

Production and processing usually take:

1–3 business days
Business days do not include weekends or U.S. federal holidays.

Because many No Mercy Barrio products are made on demand, orders containing different product types may be produced or fulfilled separately and may arrive in separate packages.

U.S.-Fulfilled Orders

After dispatch, eligible U.S.-fulfilled orders typically arrive within:

3–5 business days — and may arrive sooner

U.S. orders may be delivered by USPS, UPS, or FedEx, depending on the destination, package size, product type, and available shipping service.

As soon as your order ships, you will receive a shipment confirmation email with tracking information when available.

Internationally Fulfilled Products

To offer a wider selection of specialty styles, materials, fits, footwear, accessories, and product types beyond our core apparel range, select No Mercy Barrio products may be produced and shipped through carefully vetted international fulfillment partners.

These products remain subject to No Mercy Barrio’s quality and order-accuracy standards.

Because they travel through an international fulfillment network, they require additional transit time and may pass through cross-border processing before being handed to a U.S. final-mile carrier.

For these products:

Production time: 1–3 business days
Typical transit time after dispatch: 4–12 business days

The most relevant delivery estimate will be displayed on the product page, at checkout, in your order confirmation, or in your shipment confirmation when available.

Tracking may initially show an international logistics partner before the package is transferred to USPS, UPS, FedEx, or another applicable final-mile carrier for delivery.

Orders containing both U.S.-fulfilled and internationally fulfilled products may arrive in separate packages and on different dates.

Separate tracking details will be provided when available.

International Customer Deliveries

For orders delivered outside the United States, delivery times may vary depending on:

Destination country
Fulfillment location
Customs processing
Local carrier service
Cross-border logistics

The most relevant available estimate will be displayed at checkout or provided with your order information.

Please keep in mind:

Holiday seasons may cause additional delays
Shipping carriers may experience delays outside our control
Customs processing may affect international delivery times
Weather or carrier disruptions may affect transit times
Estimated delivery dates are not guaranteed

If your package is significantly delayed, contact us and we’ll help investigate the shipment.

2. SHIPPING SERVICES & ESTIMATED TIMELINE

Destination	Eligible Product Group	Production Time	Carrier	Estimated Transit After Dispatch
United States	Eligible U.S.-fulfilled products	1–3 business days	USPS / UPS / FedEx	3–5 business days; may arrive sooner
United States	Select internationally fulfilled products	1–3 business days	International logistics partner + USPS / UPS / FedEx or applicable final-mile carrier	Typically 4–12 business days
International	Eligible products	1–3 business days	Varies by destination	Varies depending on destination

Delivery times are estimates, not guaranteed arrival dates.

Weather, peak-season volume, carrier disruptions, customs processing, address issues, and other events outside our reasonable control may affect delivery.

3. SHIPPING CHARGES

Shipping rates are calculated at checkout based on:

Delivery address
Package weight and product type
Fulfillment method
Shipping service selected

Minimum standard shipping fee: $5.99

Actual shipping charges may vary depending on the items in your order and the destination.

Please make sure your name, shipping address, apartment or unit number, and contact details are complete and accurate before placing your order.

If a package is returned because the customer provided an incomplete or incorrect address, the customer may be responsible for the cost of reshipping it.

4. SHIPPING METHODS

We offer:

Standard Shipping for eligible U.S. addresses
Expedited Shipping on select products and to select U.S. addresses, when shown at checkout

Expedited shipping may not be available for internationally fulfilled items.

Available services, pricing, and current delivery estimates will be displayed at checkout.

Please note that choosing an expedited shipping service does not necessarily shorten the production time required before an order is dispatched.

5. DELAYS & PEAK SEASONS

During holidays, major sales, severe weather, or unusually high order volume, production or carrier transit may take longer than usual.

If we reasonably expect your order to fall outside the estimate provided when you purchased it, we will make reasonable efforts to notify you with an updated timeline and available information.

Carrier delays and circumstances outside our reasonable control may affect the final delivery date even after an order has been dispatched.

6. OUR FULFILLMENT PROMISE & RESOLUTION

We stand behind the fulfillment information provided for your order.

If an eligible U.S.-fulfilled product is not produced, inspected, packed, and dispatched according to the fulfillment information provided for your order, or if a material fulfillment commitment applying to your order was incorrect, please contact us at:

help@nomercybarrio.com

Please contact us within:

14 days of delivery, or
14 days after the latest estimated delivery date if the order has not arrived.

Once the issue is verified, we will provide a fair resolution appropriate to the circumstances.

Depending on the issue, this may include:

Reshipment
Replacement
Refund of applicable shipping charges
Store credit
Partial refund
Full refund

The 3–5-business-day U.S. transit window and other delivery timelines stated in this policy are estimates rather than guaranteed delivery dates because the package is under the carrier’s control after dispatch.

Delays caused by:

Incorrect or incomplete addresses
Refused delivery
Failed delivery attempts
Severe weather
Carrier-wide disruption
Customs or cross-border processing
Other events outside our reasonable control
do not constitute a breach of the applicable fulfillment commitment.

Holiday Season Notice

Holiday and year-end order volumes can be significantly higher than normal.

To keep orders moving, our fulfillment partners may adjust production schedules and staffing during peak periods.

Every order remains subject to the same quality and customer-care standards you expect from No Mercy Barrio.

7. RETURNS & EXCHANGES — SIMPLE & STRAIGHTFORWARD

If there is an issue with your order, you may contact us within 14 days of delivery to request a return, exchange, replacement, or other available resolution.

Depending on the item and circumstances, available options may include:

Replacement
Size exchange
Product exchange
Store credit
Refund

Our team will review your request and explain the available options before you send anything back.

Return or Exchange Requests May Be Accepted For:

Incorrect item received
Incorrect size received compared with your order
Item arrived damaged
Manufacturing or print defect
Significant product issue
Size or fit concerns, when the item is eligible for exchange
Other eligible situations covered by the specific product’s return policy

Because some No Mercy Barrio products are produced differently, return and refund conditions may vary by product type.

Before returning an item, contact our support team and we’ll provide the exact return options available for your order.

8. RETURN CONDITIONS

Unless the item arrived damaged or defective, returned products generally must be:

Unworn
Unwashed
Unused
Free from stains, odors, or signs of wear
In their original condition

Please do not send any item back before contacting us.

Returns sent without prior authorization may not be eligible for processing.

Some products may have different return eligibility based on how they are produced or fulfilled. Our team will confirm this with you before a return is approved.

9. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

Please include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once verified, we’ll work quickly to provide an appropriate solution.

When the issue is caused by a production error, defective product, incorrect item, or mistake on our side, you will not be responsible for the additional cost of correcting the order.

10. SIZE & FIT ISSUES

We understand that fit can sometimes vary between products.

If your item doesn’t fit as expected, contact us within 14 days of delivery.

Our team will check the specific product and let you know what exchange or return options are available.

To help avoid sizing issues, we strongly recommend reviewing the size chart provided on the product page before ordering.

11. CANCELLATIONS

Orders may only be canceled before they enter production.

Once production has started, your order is already being prepared and may no longer be eligible for cancellation.

If you need to cancel an order, contact us as soon as possible.

12. RETURN SHIPPING, RETURN FEES & REFUNDS

Return conditions can vary depending on the product you purchased.

Because No Mercy Barrio carries many different product types, return shipping costs, applicable return fees, and refund amounts are determined according to the return policy for the specific item in your order.

When you contact us for a return, we will clearly provide:

Whether the item is eligible for return or exchange
The available resolution options
Any applicable return shipping cost
Any applicable return or processing fee
The estimated refund amount
Return instructions

You’ll receive this information before you send the item back, so there are no unexpected return costs.

If the return is required because:

The item arrived damaged
The item was defective
The wrong product was sent
Or the error was caused by us

we will cover the appropriate costs associated with correcting the order.

For returns unrelated to an error on our side, return shipping costs and any applicable fees will follow the policy for that specific product.

13. REFUNDS

Once an approved return is received and inspected, we’ll process the applicable refund according to the return terms provided for that item.

Refund amounts may vary depending on:

Product type
Reason for return
Return shipping costs
Applicable product-specific return fees
Condition of the returned item

Before approving your return, our support team will explain the expected refund amount and any applicable deductions.

Original shipping charges may not be refundable unless the return is caused by an error on our side.

14. ITEMS THAT MAY NOT QUALIFY FOR RETURN

A return may be declined if:

The request is submitted outside the return period
The item has been worn, washed, used, altered, or damaged after delivery
The item is not returned in its original condition
The product is excluded under its specific return policy
The return was sent without prior authorization

If you’re unsure whether your item qualifies, contact us first. We’ll check it for you.

15. NEED HELP?

Questions about sizing, shipping, exchanges, returns, or delivery?

We’re here to help.

help@nomercybarrio.com

Please include your order number whenever possible so we can assist you faster.

Our goal is simple: make sure every No Mercy Barrio customer gets a clear, fair, and hassle-free resolution when there’s a legitimate issue with an order.